jangkar55 Privacy Policy: How We Handle Your Information

1Introduction

This Privacy Policy describes how jangkar55 ("we", "our", or "the platform") collects, uses, stores, shares, and protects the personal information of individuals who access the jangkar55 website, open a player account, deposit Malaysian Ringgit (MYR), place wagers, claim promotions, or contact support.

jangkar55 serves an English-language audience primarily based in Malaysia, including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations across the country. We are committed to handling all personal data with care, transparency, and respect for applicable data protection requirements.

By registering an account or otherwise using jangkar55, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please do not register or continue using the platform.

2Definitions

For the purposes of this policy, the following terms carry the meanings stated below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, contact details, payment information, device identifiers, and behavioural records.
• "Processing" — any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Controller" — jangkar55, in its capacity as the entity that determines the purposes and means of processing personal data collected through the platform.
• "Processor" — a third party that processes personal data on behalf of jangkar55 under a contractual arrangement, such as a payment gateway or identity verification provider.
• "Data Subject" — the individual to whom the personal data relates; in most cases, this means a registered player or website visitor.
• "Consent" — a freely given, specific, informed, and unambiguous indication by the data subject that they agree to the processing of their personal data for a stated purpose.

3Personal Data We Collect

jangkar55 collects personal data from different sources depending on how you interact with the platform. The categories below describe the main types of information and the circumstances in which they are typically gathered.

4Data Processing

Personal data collected by jangkar55 is used for the following purposes:

• Account creation and management — verifying identity, age, and eligibility; creating, maintaining, and securing the player account.
• Payment processing — facilitating MYR deposits and withdrawals through Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and other accepted methods.
• Service delivery — providing access to games, sports betting markets, promotions, live dealer tables, and other platform features.
• Legal and regulatory compliance — meeting anti-money laundering (AML), counter-financing of terrorism (CFT), age verification, and reporting obligations.
• Fraud and security — detecting, preventing, and investigating fraudulent activity, unauthorised access, collusion, and other prohibited conduct.
• Responsible gambling — monitoring play patterns for risk indicators, applying self-exclusion or deposit limits, and providing support contacts where appropriate.
• Customer support — responding to queries, resolving disputes, and maintaining service records.
• Platform improvement — analysing aggregated usage patterns to improve navigation, performance, and feature relevance.
• Marketing communications — sending promotional messages about bonuses, new games, or platform features where you have not opted out and where applicable rules permit.

5Legal Basis for Processing

jangkar55 processes personal data on one or more of the following grounds, depending on the specific activity:

• Contract performance — processing that is necessary to open and operate your account, process transactions, and deliver the services you have requested.
• Legal obligation — processing required to comply with applicable regulations, including identity verification, AML checks, and record-keeping requirements.
• Legitimate interests — processing carried out in jangkar55's legitimate interest in securing the platform, preventing fraud, improving services, and maintaining responsible gambling standards, where this does not override your rights.
• Consent — processing for which your specific agreement has been obtained, such as optional marketing communications. Consent may be withdrawn at any time without affecting prior processing.

6Sharing and Disclosure

jangkar55 does not sell personal data to third parties. Information may be disclosed to the following categories of recipients where necessary for a legitimate operational or legal purpose:

• Payment processors and banking partners — to facilitate MYR transactions, including verifying bank account ownership and completing FPX or DuitNow transfers.
• Identity and age verification providers — to confirm the identity, age, and residential address of account holders during KYC procedures.
• Game content and data providers — to deliver licensed game content, settle sports betting markets, and retrieve live results for Liga Super Malaysia, EPL, UFC, and other events.
• Fraud prevention and security services — to identify potentially irregular account activity, misuse of promotions, or prohibited conduct patterns.
• Customer support technology providers — to operate live chat, email ticketing, and other support channels used to handle player queries.
• Regulatory and law enforcement bodies — where jangkar55 is required by a valid legal order, court direction, or regulatory authority instruction to disclose specific information.
• Professional advisers — lawyers, auditors, and consultants engaged under confidentiality obligations where advice is required in connection with platform operations.

All third-party processors must satisfy jangkar55's data security requirements and may only process personal data for the specific, documented purpose for which they have been engaged.

7Data Retention Periods

Personal data is retained for as long as is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by applicable law, regulation, or dispute resolution need.

• Active account data — retained throughout the period your jangkar55 account remains open and active.
• Identity and age verification records — retained for a minimum of five years from account closure to meet AML and regulatory record-keeping standards commonly applied in the gaming sector.
• Financial transaction records — retained for a minimum of five years from the date of the transaction.
• Support and communications records — retained for a reasonable period sufficient to resolve related queries, typically up to three years from last interaction.
• Responsible gambling records — self-exclusion status and limit settings may be retained for an extended period to prevent circumvention when a player requests account re-opening.
• Marketing preferences — retained until you withdraw consent or unsubscribe, after which your opt-out preference is recorded to prevent further contact.

8Security Measures

jangkar55 applies a layered approach to data security to reduce the risk of unauthorised access, accidental loss, disclosure, or alteration of personal data. Current measures include:

• Transport-layer encryption (TLS/SSL) for data in transit between your device and jangkar55 servers.
• Encryption or pseudonymisation of sensitive data fields at rest where technically and operationally appropriate.
• Role-based access controls that limit personal data access to authorised personnel with a genuine operational need.
• Routine security reviews, vulnerability assessments, and incident response procedures.
• Contractual data protection requirements imposed on all third-party processors handling jangkar55 player data.

You also play an important role in account security. You must keep your login credentials confidential, enable any two-factor authentication features available on your account, and contact jangkar55 support promptly if you suspect unauthorised access.

9Cookies and Tracking Technologies

jangkar55 may use cookies and similar technologies to support platform functionality, maintain session continuity, remember account preferences, and collect statistical information about usage patterns. The main categories are:

• Strictly necessary cookies — required for the platform to function, including maintaining a login session and remembering language or currency preferences. These cannot be disabled without preventing basic features from working.
• Functional cookies — used to remember choices you have made, such as notification settings or responsible gambling tool configurations.
• Analytical cookies — used to count visitors, identify popular pages, and measure session performance in aggregate, helping jangkar55 improve navigation and stability.
• Security cookies — used to detect fraudulent logins, suspicious session patterns, and other security threats.

You may manage browser-level cookie settings through your device settings. Disabling certain cookies may limit platform functionality. Continued use of jangkar55 following notification of cookie usage constitutes acceptance of the described practices.

10User Rights

Subject to applicable data protection requirements and lawful limitations such as regulatory retention obligations, you hold the following rights in relation to your personal data held by jangkar55:

• Right of access — you may request a summary of the personal data jangkar55 holds about you and how it is being used.
• Right to rectification — you may ask jangkar55 to correct inaccurate or incomplete personal data without undue delay.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for its original purpose, subject to overriding legal or contractual retention obligations.
• Right to restriction — you may ask jangkar55 to restrict processing of your data in certain circumstances, such as while an accuracy dispute is being resolved.
• Right to data portability — where processing is based on consent or contract and carried out automatically, you may request a copy of your data in a structured, commonly used format.
• Right to object — you may object to processing based on legitimate interests, including profiling, or to the use of your data for direct marketing at any time.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact jangkar55 support with your account username, the nature of your request, and any relevant details. We will acknowledge your request and aim to respond within a reasonable period, subject to identity verification requirements.

11Minors

jangkar55 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from persons under 21. If jangkar55 discovers or has reasonable grounds to believe that a person under 21 has registered or used the platform, the relevant account will be closed, associated personal data will be deleted or restricted, and any affected wagers or balances may be managed in accordance with applicable rules.

If you believe a minor has accessed jangkar55 using fraudulent registration details, please contact our support team so that appropriate action may be taken.

12Cross-Border Data Transfers

Some personal data processed by jangkar55 may be transferred to, stored, or processed by service providers operating outside Malaysia. Such transfers occur only where necessary and are subject to contractual safeguards that require receiving parties to protect personal data to a standard consistent with this policy and applicable data protection principles.

Examples include cloud infrastructure hosting, international payment routing for DuitNow and FPX confirmation messages, and technical support systems. Where required by applicable rules, additional transfer mechanisms may be applied.

13Changes to This Policy

jangkar55 may update this Privacy Policy to reflect changes to our services, technology, legal obligations, security practices, or payment methods. The effective date at the top of the document will be updated when material changes are made.

Continued use of jangkar55 after the effective date of an updated policy constitutes acceptance of the revised terms. If a change materially affects how we use your data, we will take reasonable steps to notify you through an account notification or email to your registered address before the change takes effect.

We recommend reviewing this policy periodically to stay informed about how jangkar55 handles your personal information.

14Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how jangkar55 processes your personal data, please contact the support team through the following channels:

• Live Chat — available 24/7 through the jangkar55 platform. Typical initial response time is three to five minutes.
• Email — [email protected] (displayed as plain text; this address is not a clickable link). Please include your account username, a clear description of your request, and any relevant dates or references.

Providing incorrect or insufficient information may delay the handling of your request. For security purposes, do not include your password, one-time verification code, or full payment card details in any support message.